About Us

Now Hiring: VP, Account Delivery & Success

At Brightspot® we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward.
With decades of experience in publishing and media, we help companies transform their business content and digital experiences by creating enterprise applications at scale with astonishing speed.

Do you want to work hard alongside smart and talented product managers, engineers, and designers every day? Do you excel when you are smack in the middle of a challenging project, thrive when things get complex, and yawn when everything is going according to plan? Do you actually want to like your clients and coworkers?

The VP, Account Delivery & Success will provide executive leadership for existing client growth. This job function entails understanding customer goals and current product utilization, being an advocate of Brightspot and our products, and revenue expansion by ensuring the engagement, success, retention, and growth of our customers.


  • Drive customer lifetime value by defining the customer journey
  • Develop strategies to drive business value with customers, customer goal achievement, new features, and new use-cases
  • Collaborate cross-departmentally to identify and pursue customer growth opportunities
  • Lead implementation and delivery of new projects for existing clients; produce and track resource plans, project budgets, statements of work
  • Support managed services and provide well-documented new releases of our products to clients
  • Maintain tireless advocacy for Brightspot and our product line
  • Immerse yourself in the business, goals and culture of your clients
  • Identify and build relationships across teams and team members
  • Provide expertise and be a resource to clients in product development, web publishing, and troubleshooting
  • Diagnose problems, make recommendations, and organize solutions to implement
  • Recruit and manage a small team of account and product managers


  • 10+ years of product/project management + customer success of complex enterprise software systems
  • Depth and breadth of experience in enterprise systems development and delivery, specifically in product development, publishing and business intelligence
  • Strong experience in account management; managing long-term customer relationships and key business stakeholders
  • Strong strategic vision for the customer experience, professional services, and customer support
  • Ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
  • Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly
  • Strong communication (written and oral), interpersonal and relationship-building skills



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All Brightspot Features

The Brightspot Content Business Platform is built by publishers and developers, and is designed to grow with your business.
A robust set of tools to manage sites, content, users and permissions, workflows, languages, and analytics.
Keyword-driven and comprehensive, filterable search and taxonomy features make folders a thing of the past.
Intuitive and designed for the work, including rich-text editing, embeds, plus collaboration features that make teamwork work.
Start publishing content rapidly thanks to built-in, extensible content types including text assets, media, pages and much more.
Drive deeper engagement and personalized experiences by leveraging authentication, profiling, segmentation and affinity features.
Built to be a bridge to your systems and all your data, start with one of the 70 plug-and-play integrations, or build any custom integration to meet your business needs.
Meet users where they are thanks to syndication and distribution tools like RSS, sitemaps, SEO tools, social publishing and translation support.
Front-end agnostic means content businesses can publish how they want - headless with GraphQL or decoupled - all from the same environment.
Get the publishing speed you need with Brightspot. Book your personalized walk-through today!
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