The world of cloud management can be chaotic. With lots of moving parts, any number of problems can happen that require cloud teams to find speedy fixes so that the resources they manage are working properly. In a perfect world, whenever an incident occurs, teams could immediately locate the root cause, release a hotfix, and move on to other tasks.
But the world isn’t perfect, and when incidents occur, situations can get messy quickly as cloud teams scramble to find the cause, fix it, and try to get a handle on how to prevent that kind of issue from happening again in the future.
Brightspot Ops Desk aims to help cloud professionals identify and solve issues — and to keep them from repeating.
Born as an internal product in 2014, Ops Desk gives organizations the insight that they need in order to enjoy a more seamless cloud-management environment.
Part of the way Ops Desk provides this insight is by giving organizations greater visibility into different cloud environments. With greater visibility, teams are empowered to more effectively assess their cloud health as well as discover trends across any incidents that may occur.
Aside from a robust dashboard that gives teams an overview of projects, uptime information, events and incidents, Brightspot Ops Desk also includes powerful search capabilities and a handy notes feature that helps cloud teams communicate with one another.
Brightspot Ops Desk, powered by search
Using the built-in search functionality in Brightspot Ops Desk, teams can search for events, incidents and instances by name as well as by a number of filters.
Depending on whether a team member is viewing an event, an incident or an instance, the search bar will update per interface to most efficiently guide them to the information they need.
For example, incidents can be filtered by Status (Open, Resolved and Closed) and results can be excluded by Outage Time. The Events search bar, meanwhile, includes a Type filter that can show whether the Events were generated by a team member, a Github pull request, or any other type of Event that the organization has defined and categorized in Ops Desk.
By giving teams quick access to this information, Ops Desk helps them better understand cloud resources, enabling them to discover trends or similarities between incidents. And being able to rapidly search and filter makes a huge difference when you are racing against the clock to get a fix out.
Brightspot Ops Desk powers collaboration
Teams can also supercharge their collaboration and communication when searching for events or incidents by making notes. Notes can be used to communicate insights or other relevant information to the larger team, so that a fix can be readily researched and resolved. (We always like to think of notes as breadcrumbs, or clues, as they can help lead teams to a solution in the future.)
Take the note above, for example. If, in the future, a team member sees that a collection of containers are being reported as unhealthy, they might begin the investigation by checking to see if a previous container that crashed due to low memory still exists. If it does, get rid of it. If not, they've ruled out one possible cause. Then, the team can use the search functionality to find similar issues and get that much closer to determining a root cause.
Having the visibility that Brightspot Ops Desk can give teams, along with powerful collaboration functionalities like search and notes can help the overall health of an organization's cloud operations. If your organization needs a way to get a better handle on cloud-platform setup, contact us today to book a demo to see how Ops Desk might help.