Brightspot Ops Desk

Understanding runaway cloud costs and how to mitigate them

screenshot of Ops Desk, a cloud-resource management and incident response tool

Pivot to controlled costs with a proper cloud management tool

Over the past decade, and certainly through 2020 to now, companies have been increasingly turning to the cloud to host their resources. However, cloud computing isn’t a one-time magic bullet that, once implemented, causes the credits to roll like in a feel-good '90s flick.

Every cloud implementation is different depending on the organization or company. Some have multiple cloud providers, others use multiple clouds inside one provider, and others yet have a hybrid cloud—a combination of public and private clouds that best meet their use case.

Regardless of the complexities and the combinations of what cloud infrastructure they may employ, each company tends to run into the same flavor of problem: how to maintain visibility into their infrastructure so that they can not only more rapidly respond to any issues that arise, but also curb their costs?

When issues arise around the cloud, the problem tends to be either a quality problem or a cost problem associated with proliferation: Either the cloud team is in the weeds because they are under pressure, undertrained or using inefficient tools, or cloud costs are out of control. Very unlucky companies will find themselves with both problems.

How companies and organizations get to this point can vary. Perhaps they started a cloud migration a few years ago, but didn’t fully understand how to do that, and the consulting firm that was hired to handle the migration is no longer around because the costs were too expensive. Now, the organization has a ton of different infrastructure running in the cloud and doesn't have a great way to handle the load.

These problems become more serious when taking a macro-cosmic look at cloud usage across industries. According to Forbes, cloud costs are projected to become 32% of IT budgets by next year. Of the enterprise respondents they polled, 81% had at least one application or a collection of them in the cloud.

So how can companies mitigate the risks and ensure that the portion of their IT budget that is devoted to cloud efforts isn’t wasted?

The Forbes Technology Council’s number one recommendation for companies who are becoming more deeply involved with storing resources on the cloud is to invest in a cloud management platform.

That’s where Brightspot wants to help.

In 2014, we found ourselves managing dozens of client cloud accounts, deploying projects weekly, and analyzing many causes of issues and outages. Our company needed a better way to better consolidate, visualize and organize the information around each cloud we managed.

That’s how Brightspot Ops Desk was born. We originally developed the product for internal use at our company, and we still use it today. Ops Desk gives companies and organizations the insight that they need in order to enjoy a more seamless cloud-management environment.

Brightspot Ops Desk offers cloud teams a robust dashboard that can help keep track over the clouds they manage and the events that take place within them. That will help teams gain the visibility they need to more quickly understand their managed infrastructures.

No longer will they be in a situation where a team member spun up a server to do some testing, and the server was forgotten about and never shut down, racking up costs while the business was focused on higher priorities. (Now imagine that problem multiplied by every member of the team, with the costs proliferating as well!)

With Brightspot Ops Desk, organizations have a single location to quickly review cloud events, document and define the root cause of an incident, and report on those incidents to develop intelligence or discover patterns happening within their cloud.

Not only that—being armed with that information enables teams to be better prepared to handle future issues as they arise, because they've gained actionable intelligence about how issues can occur specifically within the clouds they manage.

As cloud usage continues to rise—and as greater parts of IT budgets are becoming devoted to it—organizations can head off these problems with a good cloud management tool like Brightspot Ops Desk, and become an envied example of how to manage cloud infrastructure.


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The world of cloud management can be chaotic. With lots of moving parts, any number of problems can happen that require speedy fixes so that the clouds are working properly. Ops Desk gives cloud teams the insights that they need in order to enjoy a more seamless environment.

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