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Brightspot Ops Desk

8 Ops Desk features we know cloud teams will love

screenshot of Ops Desk, a cloud-resource management and incident response tool

Trust us when we say that these are the features that cloud teams will absolutely love when using Ops Desk. Why? Because these are the same tools that our own teams use daily while managing, troubleshooting and reporting across our own network of customer instances and cloud-hosting environments.

Navigate seamlessly with the Project Switcher dropdown

An operations engineer's time is spread across multiple areas of an organization. In a single day, she may be called to answer questions from the marketing team, provide cost justification to accounting, and review unexpected outages for her engineering team. The ability to navigate quickly to any given project saves time—and sanity. In Ops Desk, the Project Switcher dropdown is easily accessible within the secondary left-hand navigation bar and utilizes type-ahead search for those who don’t want to use a mouse. There is no need to back out to a project discovery page.

screenshot of Ops Desk, a cloud-resource management and incident response tool

Incident, event and instance data export

When working with other stakeholders in an organization, questions will no doubt arise about topics including:

  • How many incidents did we have last month?
  • How many incidents were caused by a specific issue or party?
  • How many instances do we currently have running?

All these questions can be answered by navigating through Ops Desk itself, but an engineer can also easily gather data for all of them at once and provide actual data to stakeholders via a data export. Better yet, this becomes a repeatable task to save time when the same or similar questions arise in the future.

screenshot of Ops Desk, a cloud-resource management and incident response tool

Date filtering for incidents and events

When an engineer is looking for a specific issue that has occurred in the cloud, the brute-force "when something happened" clue is sometimes the only thing they have at the start of this investigation. Our date-filtering capability allows engineers to quickly narrow down incidents and events that occurred within a given timeframe to help pinpoint the issue in question.

Save time with the AWS Console Login module

To any engineer who has their work spread out across multiple clients and accounts, there is always the inconvenience of having to remember different credentials in order to log into and out of each respective account. Ops Desk's AWS Console Login module allows quick access to the desired AWS account for streamlined access without having to remember and type in each new passphrase.

screenshot of Brightspot Ops Desk dashboard

Adding metadata tags for incidents

One major feature that we think cloud teams will love is the ability to add metadata to incidents. Engineers can add data in three key areas:

  • They can define Who was the cause of the incident.
  • They can define What was the cause of the incident.
  • They can clearly identify the root cause of the incident within the notes.

The Who and What are both items on which Ops Desk users can filter when searching for incident details in the future.

screenshot of Ops Desk, a cloud-resource management and incident response tool

Ability to exclude some outages from uptime metric reporting

Automatic uptime calculation is amazing, and not having to manually calculate systems uptime at the end of each month is even more amazing; however, in some of those automatic calculations, there is no way to manually correct erroneous outage reports (some outage times may be reported in error, for example, or are not true outages, but they still show up on an uptime report). For those with appropriate admin rights, Ops Desk provides the ability to exclude specific outages from an uptime report to make sure the reporting accurately reflects actual performance. 

screenshot of Ops Desk, a cloud-resource management and incident response tool

Show/hide feature of the left nav bar on incidents

With so many requests, along with the sheer amount of information competing for space on the screen, getting down to the nitty-gritty detail of any given incident or outage can be a difficult task. Ops Desk allows engineers to slide away the navigation bar when reviewing incident details, giving more work space to review what has happened and add notes, and enabling them to document the resolution and apply the fix.

screenshot of Ops Desk dashboard, a cloud-management resource tool

Dark Mode

Platform engineers have to spend a large portion of their work day looking at a computer screen. This amount of screentime can cause a real strain on the eyes. Ops Desk has a dark mode for users to cater to those with sensitive eyes—or to anyone who simply likes how it looks.

screenshot of Ops Desk, a cloud-resource management and incident response tool

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