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Now Hiring: Cloud Support Engineer

At Brightspot® we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward. With decades of experience in publishing and media, we help companies transform their business content and digital experiences by creating enterprise applications at scale with astonishing speed.

Do you want to work hard alongside smart and talented product managers, engineers, and designers every day? Do you excel when you are smack in the middle of a challenging project, thrive when things get complex, and yawn when everything is going according to plan? Do you actually want to like your clients and coworkers?

Our Cloud Support Engineers practice a hybrid of System Administration, Configuration/Release Management, and Systems Integration. At Brightspot, it’s not just about supporting software releases, it’s about departmental collaboration to bring success to our clients. We’re looking for an enthusiastic and proactive participant in a growing client support organization, focusing on highly available, highly visible cloud operations.

Responsibilities

  • Implement and manage multi-server deployments in AWS, Google Cloud Platform and Microsoft Azure
  • Collaborate with development teams to deploy new code to production environments
  • Maintain and improve monitoring systems and alarms for production environments, using Zabbix, Pingdom, ElasticSearch and Graylog
  • Set up back-up mechanisms for production environment and test disaster recovery mechanisms
  • Manage incident response with other engineers and clients
  • Participate in rotating 24/7 on-call schedules with team members

Qualifications

  • 2+ years of relevant experience in Cloud Operations
  • Any familiarity with the following technologies in our stack: Linux, git, ruby, bash, AWS, Azure, Google Cloud, Kubernetes, MySQL, Solr, Apache, Tomcat, Java, Graylog, Kibana, Zabbix, and Datadog
  • Proven troubleshooting and problem-solving skills in a cloud-based application environment
  • Outstanding communication skills with the ability to work in a client-facing role

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Our business—and our success—is built on hiring only the best talent. Join us as we continue to build expert teams to serve our growing list of partners.