Make it effortless for people to find what they need
A single platform to manage, organize and distribute all product knowledge and technical documentation, eliminating content silos and ensuring consistency across teams and external audiences.
Reduce resolution times
Advanced search and discoverability, powered by taxonomy management and structured content frameworks, help users quickly find relevant documentation.
Centralized knowledge repository
Single source of truth for all technical documentation, product manuals, FAQs and support materials, ensuring easy access for internal teams and external users.
Scalable content management
Modular content, version control, workflows and automation tools to streamline content updates, maintain accuracy and support global documentation teams at scale.
faster content load times
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increase in productivity across teams
Cutting-edge technology company
Cutting-edge technology company
supporting documents housed
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Learn how Brightspot’s knowledge management capabilities empower businesses to improve content accuracy, reduce costs and enhance collaboration across teams.
Easy for any user to update and maintain
Modular content framework enables teams to create reusable documentation components, maintain version history and ensure all content is up to date across multiple platforms.
Advanced search and taxonomy
Sophisticated search, metadata tagging and structured taxonomy to improve discoverability and make it as easy as possible for users to find the right information quickly.
Version control and content lifecycle management
Robust version history, approval workflows and automated reminders to maintain content accuracy, track changes and ensure content is always up to date.
Scalability
Ability to manage large volumes of documentation with flexible content modeling, modular content, structured templates and support for code snippets, videos and interactive guides.
Integrations with tech stack and support tools
API-first architecture that integrates with platforms like Jira, Zendesk, GitHub, Salesforce and translation providers to streamline customer support experiences.
Vodafone New Zealand turned to Brightspot to migrate from its legacy Drupal CMS to a dynamic content platform to deliver a transformative customer and corporate experience.
Related knowledge management resources
Effective knowledge management balances cost, speed and quality in engineering driving sustainable success. Learn more in this interview with HTEC Group's Chris Westerhold.
Learn why atomizing content is essential for scalable, personalized marketing. Save time, reach more channels and boost ROI with modular content workflows.
Review cycles automate content updates, ensuring timely and accurate information without the need for constant manual checks.