Topics

Delivery methods


In This Guide

A delivery method is the method by which you receive a message. If you are familiar with two-factor authentication, you already know about delivery methods. For example, if you activated two-factor authentication for your email or social networking accounts, you might see a response similar to the following after logging in:

Delivery method example

In the previous illustration, there are two delivery methods: text message and email.

Brightspot periodically runs through the messages in the various topics, determines which editors want to receive those messages, and sends the messages using the required delivery method. For example, referring to the illustration "Overview of Notifications"—

  • Harrison receives messages from the publishing topic over the text-message delivery method.
  • Olivia receives messages from the conversation topic over the email delivery method.
  • Alma receives messages from the translation topic over the browser delivery method.

The following sections describe the available delivery methods and how to configure them.


Add browser delivery method

When you sign up for this delivery method, your web browser displays a notification, similar to notifications from Gmail. The following is an example of a browser delivery method for Safari.

Browser notification for a publish event

To configure the browser delivery method:

  1. In the header, click your username > Profile > Main > Notifications.
  2. Under Delivery Options, click add_circle_outline and select Browser.
  3. If a message appears that browser notifications are blocked, allow notifications from Brightspot. Use one of the resources in the following table.

    Widget for configuring the browser delivery option

  4. Click Save.

When you select your browser as a delivery option, you need to ensure your browser and device’s operating system allow notifications. The following table provides links to resources that explain how to enable notifications on a variety of browsers and platforms.

Platform
Resource
Operating systems
OS X Sierra
Use Notifications on your Mac
Windows 10
Get notifications you want
Chromebook
Turn notifications on or off (Chromebook)
Android
How To Enable Or Disable App Icon Badges On Android
iOS
Use notifications on your iPhone, iPad, and iPod touch
Browsers
Chrome
Turn notifications on or off (Chrome)
Firefox

Upgraded Notifications

Can anyone tell me how to enable ‘browser notifications’ please?

Safari
Customize website notifications in Safari on Mac

Add text message delivery method

When you add this delivery method, Brightspot sends you text messages over SMS. The following procedure explains how to configure the phone number to which Brightspot sends you text messages.

To configure the text delivery method:

  1. In the header, click your username > Profile > Main > Notifications.
  2. Click Delivery Methods > add_circle_outline > Text. A form appears.
  3. If necessary, modify the phone number to which you want Brightspot to send text messages.
  4. Repeat steps 2–3 to add additional phone numbers for notifications.
  5. Click Save.
  6. Expand each phone number, and click Verify Now. Brightspot sends a confirmation message to the phone numbers.

Add email delivery method

When you add this delivery method, Brightspot sends you messages over email. The following procedure explains how to configure the email address to which Brightspot sends you messages.

To configure the email delivery method:

  1. In the header, click your username > Profile > Main > Notifications.
  2. Under Delivery Methods, click add_circle_outline > Email. A form appears with your login email address.
    Email pre-unconfirmed
  3. If necessary, modify the email address to which you want Brightspot to send emails.
  4. Repeat steps 2–3 to add additional email addresses for notifications.
  5. Click Save.

Add Slack delivery method

When you add this delivery method, Brightspot sends you messages over Slack. The following procedure explains how to give Brightspot permission to send you messages over Slack.

To configure the Slack delivery method:

  1. In the header, click your username > Profile > Main > Notifications.
  2. Under Delivery Methods, click add_circle_outline > Slack. A form appears.
  3. Click Sign in with Slack, and log in if necessary. A list of permissions appears, similar to the following:
    Slack Oauth message

  4. Click Allow, and follow any additional instructions from Slack. A confirmation message appears in Brightspot.
  5. Click Close.
  6. Returning to your profile widget, from the Workspace list, select the Slack workspace from which you want to receive messages from Brightspot.
  7. Click Save.

See also: