Sending messages to external services

Brightspot can send messages to external services, such as a listserv or Slack channel. Editors subscribed to those services receive the corresponding messages.

To send messages to external services:

1. Click menu> Admin > Sites & Settings > Sites > Global.
2. Click search, located to the left of more_horiz, and type System Notifications. A form appears.
3. Under System Notifications, click add_circle_outline. A form appears.

4. Under Delivery Methods, click add_circle_outline and select one of the following:

   • Email—In the form that appears, enter the email for the messaging service (such as a listserv address), or create a new one.
   • Microsoft Teams—In the form that appears, select the team and channel.
   • Slack—In the form that appears, select the workspace and channel, or create new ones. Brightspot sends a verification message to the destination.
   • Text—In the form that appears, enter the phone number for the messaging service, or create a new one.

   Repeat to add additional delivery methods.
   

5. Under Subscriptions, click add_circle_outline. A form appears.
6. From the Topic list, select one of the available topics.

7. Using the following resources, complete the subscription for the selected topic:

   • Subscribing to the Assignment Desk topic
   • Subscribing to the conversation topic
   • Subscribing to the publication topic
   • Subscribing to the translation topic
   • Subscribing to the workflow topic
8. Click Save.