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Sending and viewing messages through Conversation


In This Guide

To send and view messages through Conversation:

  1. Search for and open the asset in the content edit page, and scroll down to the Conversation widget.
    Conversation widget
  2. In the rich-text editor, type the message, and then click Post.

    Once a message is added it appears above the text editor.

If the Watch integration is installed, when you post a message to an asset, Brightspot automatically adds you as a watcher for that asset—unless you manually removed yourself from the watch list.


Sending messages to specific users

You can mention another editor in your post by clicking Mention in the toolbar. If that editor configured delivery options for conversations, then Brightspot sends a notification to that editor. Referring to the following example, Joe Salisbury is mentioned in a conversation.

Mentioning an editor in a conversation

Depending on Joe Salisbury’s subscriptions, Brightspot sends a notification using the appropriate delivery option.

Mention in notification
Conversation subscription notification


Editing and deleting conversation messages

Once you have created and added a message to a conversation, additional icons become available to allow you to edit or delete the message.

Click edit to open the Edit Post widget.

Edit post

From the Edit Post widget you can modify the text of your message and save it, or you can click Delete Permanently to permanently remove the message from the conversation.


    Posting a reply to a message

    Once a message has been added to the conversation, you can click replyand post a reply to that message.

    As you view messages in the conversation and notice a number by the reply, it means that message has a reply. Click reply to open the Conversation widget to see the replies to that message.

    Reply to message


      Pinning a message

      Click push_pin to pin the selected message to the pinned area of the conversation.

      Pinned message